{"id":652,"date":"2026-05-27T08:36:17","date_gmt":"2026-05-27T08:36:17","guid":{"rendered":"https:\/\/www.widg.de\/?page_id=652"},"modified":"2026-05-27T08:36:17","modified_gmt":"2026-05-27T08:36:17","slug":"analyse-von-geschaeftsprozessen-im-kommunalen-immobilienservice-potsdam","status":"publish","type":"page","link":"https:\/\/www.widg.de\/en\/analyse-von-geschaeftsprozessen-im-kommunalen-immobilienservice-potsdam\/","title":{"rendered":"Analysis of Business Processes at the Municipal Real Estate Service Potsdam"},"content":{"rendered":"<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n\n\n<h2 class=\"wp-block-heading reveal\">Project Overview<\/h2>\n\n\n\n<p class=\"reveal\">The \u201cMunicipal Real Estate Service Potsdam\u201d project examined the existing business processes of a municipal enterprise with the aim of systematically identifying organizational, informational, and technical weaknesses and deriving concrete improvement measures.<\/p>\n\n\n\n<p class=\"reveal\">The main areas of focus were:<\/p>\n\n\n\n<ul class=\"wp-block-list reveal\">\n<li>contract awarding<\/li>\n<li>building maintenance<\/li>\n<li>invoice processing<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading reveal\">Initial Situation<\/h2>\n\n\n\n<p class=\"reveal\">The Municipal Real Estate Service Potsdam is responsible for the administration, operation, construction, and maintenance of municipal buildings.<\/p>\n\n\n\n<p class=\"reveal\">Historically developed organizational structures and heterogeneous IT systems resulted in:<\/p>\n\n\n\n<ul class=\"wp-block-list reveal\">\n<li>media discontinuities<\/li>\n<li>redundant work steps<\/li>\n<li>limited process transparency<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading reveal\">Approach &amp; Methodology<\/h2>\n\n\n\n<p class=\"reveal\">To analyze the current processes, interviews were conducted with employees from all relevant departments, and existing documentation was evaluated.<\/p>\n\n\n\n<p class=\"reveal\">The business processes were modeled using the <strong>Knowledge Modeling and Description Language (KMDL\u00ae)<\/strong>.<\/p>\n\n\n\n<p class=\"reveal\">The analysis included, among other areas:<\/p>\n\n\n\n<ul class=\"wp-block-list reveal\">\n<li>management of maintenance measures ( emergencies, repairs, building maintenance)<\/li>\n<li>contract awarding procedures (direct awards, restricted tenders, public tenders)<\/li>\n<li>invoice processing and accounting procedures<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading reveal\">Key Findings<\/h2>\n\n\n\n<p class=\"reveal\">The analysis identified several structural weaknesses, including:<\/p>\n\n\n\n<ul class=\"wp-block-list reveal\">\n<li>redundant data entry and duplicate postings<\/li>\n<li>long processing times due to complex approval and signature procedures<\/li>\n<li>lack of transparency between organizational units<\/li>\n<li>insufficient integration of IT and controlling functions<\/li>\n<\/ul>\n\n\n\n<p class=\"reveal\">These factors led to efficiency losses and made integrated process management more difficult.<\/p>\n\n\n\n<h2 class=\"wp-block-heading reveal\">Target Concept &amp; Results<\/h2>\n\n\n\n<p class=\"reveal\">Based on the analysis, a target concept was developed that combines organizational, process-related, and technical measures.<\/p>\n\n\n\n<p class=\"reveal\">These include:<\/p>\n\n\n\n<ul class=\"wp-block-list reveal\">\n<li>clear separation of investment and building maintenance processes<\/li>\n<li>improved process coordination between departments<\/li>\n<li>reduction of manual and redundant work steps<\/li>\n<li>targeted use of existing information systems<\/li>\n<\/ul>\n\n\n\n<p class=\"reveal\">The measures were prioritized according to effort, benefit, and feasibility.<\/p>\n\n\n\n<h2 class=\"wp-block-heading reveal\">Added Value &amp; Knowledge Transfer<\/h2>\n\n\n\n<p class=\"reveal\">The project demonstrates how scientific methods from business informatics can be successfully applied to real-world challenges in public administration and the public sector.<\/p>\n\n\n\n<p class=\"reveal\">The results support municipalities in making their processes:<\/p>\n\n\n\n<ul class=\"wp-block-list reveal\">\n<li>more transparent<\/li>\n<li>more efficient<\/li>\n<li>more sustainable<\/li>\n<\/ul>\n\n\n\n<p class=\"reveal\">.<\/p>\n\n\n\n<script>\ndocument.addEventListener(\"DOMContentLoaded\", function() {\n\n  if (window.matchMedia('(prefers-reduced-motion: reduce)').matches) {\n    document.querySelectorAll('.reveal').forEach(el => el.classList.add('visible'));\n    return;\n  }\n\n  const elements = document.querySelectorAll(\".reveal\");\n\n  const observer = new IntersectionObserver((entries, obs) => {\n    entries.forEach(entry => {\n      if (entry.isIntersecting) {\n        entry.target.classList.add(\"visible\");\n        obs.unobserve(entry.target);\n      }\n    });\n  }, { threshold: 0.15 });\n\n  elements.forEach(el => observer.observe(el));\n\n});\n<\/script>\n\n\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Projekt\u00fcberblick Das Projekt \u201eKommunaler Immobilienservice Potsdam\u201c untersuchte die bestehenden Gesch\u00e4ftsprozesse eines kommunalen Eigenbetriebs mit dem Ziel, organisatorische, informatorische und technische Schwachstellen systematisch zu identifizieren und konkrete Verbesserungsma\u00dfnahmen abzuleiten. Im Fokus standen insbesondere: Auftragsvergabe Bauunterhalt Rechnungseingang Ausgangslage Der Kommunale Immobilienservice Potsdam ist als Eigenbetrieb f\u00fcr Verwaltung, Betrieb, Bau und Instandhaltung kommunaler Geb\u00e4ude verantwortlich. Die historisch gewachsenen [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-652","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.widg.de\/en\/wp-json\/wp\/v2\/pages\/652","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.widg.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.widg.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.widg.de\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.widg.de\/en\/wp-json\/wp\/v2\/comments?post=652"}],"version-history":[{"count":3,"href":"https:\/\/www.widg.de\/en\/wp-json\/wp\/v2\/pages\/652\/revisions"}],"predecessor-version":[{"id":659,"href":"https:\/\/www.widg.de\/en\/wp-json\/wp\/v2\/pages\/652\/revisions\/659"}],"wp:attachment":[{"href":"https:\/\/www.widg.de\/en\/wp-json\/wp\/v2\/media?parent=652"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}